At Secret Wardrobe Collection, we are committed to providing our customers with high-quality women's clothing and a positive shopping experience. We carefully inspect all pieces of damages/defects before shipment. In the event that you receive damaged/defected pieces please contact us immediately. In such cases, we offer a solution in the form of store credit. Please read our refund policy below for details.
Refund Policy:
Damaged or Defective Items: If you receive damaged or defective items, we sincerely apologize for any inconvenience this may cause. Our policy for damaged or defective items is as follows:
  1. Contact Us: Please contact our customer support team within 7 days of receiving the damaged or defective items. You can reach us by email at Provide your order number and a clear description of the issue, along with photographs if possible.
  2. Evaluation: Our team will evaluate the information and images you provide to determine the nature of the damage or defect.
  3. Store Credit: If your claim is approved, we will issue you a store credit for the purchase price of the damaged or defective item(s). This store credit can be used to make future purchases on our website.
Conditions for Store Credit:
  • Store credit is non-transferable and can only be used by the customer who received it.
  • Store credit does not have an expiration date and can be used for any product(s) on our website.
  • If the damaged or defective item is no longer in stock, we will issue store credit for the full purchase price, including any applicable taxes and shipping charges.
Please note that this policy does not apply to items damaged or defective due to misuse, neglect, or normal wear and tear. 
Cancellation Policy:
If you wish to cancel an order before it has shipped, please contact us as soon as possible. We will issue a full refund to your original payment method if the order has not been processed for shipping. However, if the order has already been shipped, our standard refund policy for damaged or defective items will apply.
At Secret Wardrobe Collection, we value your satisfaction and are dedicated to resolving any issues promptly and fairly. We appreciate your support and hope you enjoy shopping with us.
This refund policy is subject to change at any time without prior notice. Please check our website for the most up-to-date information.